Book 12 General Writing Test 4

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter:

• Describe the complaints that have been made
• Say why the reception area is important
• Suggest how the reception area could be improved

In recent years, many small local shops have closed because customers travel to large shopping centres or malls to do their shopping.

Is this a positive or negative development?