Book 18 IELTS General Reading Test 1

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Questions 1-7

Do the following statements agree with the information given in the text

In boxes 1-7 on your answer sheet, write

TRUE if the statement agrees with the information

FALSE if the statement contradicts the information

NOT GIVEN if there is no information on this

1. Dry cleaners are generally responsible for items left with them, even if there’s a sign saying the opposite.

2. if the dry cleaner loses an item belonging to you, they should give you enough money to buy a completely new one.

3. If you have the receipt for a damaged item, the company should refund the amount you originally paid for it.

4. It may be possible to get support for your complaint from a dry cleaners' trade association.

5. if you're offered too little compensation, you can request a free report from an independent organisation.

6. Most people who take a case about a dry-cleaning company to court are satisfied with the outcome.

7. If an item was lost or damaged nine months ago, you can still take the dry cleaner to court.

Questions 8-14

The text has six paragraphs, A-F,

Which paragraph mentions the following?

Write the correct letter; A-F, in boxes 8-14 on your answer sheet.

NB You may use any letter more than once.

8. Members of this group share ideas for the books they would like to read.

9. It isn't possible for any new members to join this group at present.

10. You can get feedback on your own work from other members of this group.

11. This group focuses on stories belonging to just one genre.

12. Work produced by members of this group will be available to the public.

13. This group doesn't read or write either poetry or fiction.

14. This group would suit someone who thinks they could write a book.

Questions 15-22

Complete the notes below.
Choose NO MORE THAN TWO WORDS from the text for each answer.
Write your answers in boxes 15-22 on your answer sheet.

Lifting equipment

  • must be manufactured well, e.g., have a 15 on it
  • may need to undergo 16 before use
  • may need a regular check by an 17
Lift plans
  • relevant to cranes
  • used to establish and carry out 18 for any risks
  • a 19 can be consulted during a ‘Tool Box Talk’
Preventing accidents with heavy loads
  • use objects such as 20 to make sure the load doesn’t pass over anyone’s head
  • appoint a 21 to give verbal directions to the crane driver
Secondary lifting equipment (chains, slings, etc.)
  • more likely to cause 22

Questions 23-27

Complete the table below.

Choose ONE WORD ONLY from the text for each answer.

Write your answers in boxes 23-27 on your answer sheet.

Strategies for dealing with customer complaints

Strategy

Your approach

The customer…

Stay calm
  • Remember it is not a direct attack on you.
  • Do not try to 23  the argument.
  • usually had 24 that were not fulfilled.

Listen well
  • Use short phrases in reply.
  • cannot recognise a 25  until calm

Get the facts
  • Ask questions and begin a proper conversation.
  • will start to trust you.

Suggest action
  • Be sure of your company’s 26  on complaints.
  • may well make a verbal 27  in future.

SECTION 3 Questions 28-40

Read the text and answer Questions 28-40.

Questions 28-33

The text has six sections, A-F.

Choose the correct heading for each section from the list of headings below.

Write the correct number, i-viii, in boxes 28-33 on your answer sheet.

List of Headings

1. An enterprise arising from success in other countries

2. The hope that storks will inspire a range of emotions and actions

3. Support from some organisations but not from others

4. Finding new types of habitat

5. Opposition from the general public

6. A sign of hope in difficult times

7. Creatures which represent both joy and opposition

8. Storks causing delight and the revival of public events

28 Section A

29 Section B

30 Section C

31 Section D

32 Section E

33 Section F

Questions 34-37

Complete the summary below.

Choose ONE WORD ONLY from the text for each answer.

Write your answers in boxes 34-37 on your answer sheet.

Project to reintroduce white storks at Knepp Estate

Last spring, two white storks were observed nesting at Knepp Estate, putting 34 together high up in a large oak tree_ The female laid three eggs, Which unfortunately proved to be 35 . However, this was not surprising for such young storks. Naturalists believe they are likely to breed successfully in the future.

These two storks were bred in 36 and, after arriving in the UK, were kept for several years together with a few fully mature storks and some fellow juveniles before being released at Knepp. It appears that other storks are developing a sense of 37 to their new home. One left Knepp for a year, only to fly back to be with the group again.

Questions 38-40

Choose the correct letter, A, B, C or D.

Write the correct letter in boxes 38-40 on your answer sheet.

38. In Section A, we learn that in the past people thought white storks

39. The Sussex Wildlife Trust committee was unwilling to support the storks because

40. What has been one effect of stork reintroductions in Europe?

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