Book 12 General Reading Test 2 |

Questions 1-7

Complete the notes below. Choose NO MORE THAN TWO WORDS AND /OR A NUMBER from the text for each answer. Write your answer in boxes on your answer sheet

Claiming compensation from the Royal Mail for lost, damaged or delayed mail

Before filling the form

go online to learn about their policies or get the 1 that contains the relevant information.

When filling in the form

refer to the 2 to ensure all the relevant sections are completed
(you can use their 3 to request action if you don’t have enough proof to make a claim)

when claiming compensation for a lost item

include proof that you have posted the item
in the case of a package include something ( e.g. bank statement ) to prove its 4

When claiming for the cost of a damaged item, include

either the actual item or 5 showing the damage to the item ( you should keep the 6 that was used when the item was originally sent:)

When to claim

Lost or damaged items: within 12 months of posting the claim

Delayed items: if you are the 7 , you must claim within three months of posting the package.

Questions 8-14

Look at the description of six castles A-F. For which castle are the following statements true?
Write the correct letter A-F , in boxes on your answer sheet
NB you may use any letter more than once

8 At certain times of the year you can eat special meals here.

9 Children can get dressed up here

10 There is another castle in the same area.

11 A lot of stories are told about this place.

12 Parts of the castle may be frightening for some children.

13 Play are performed here during part of the year.

14 A guided tour is offered which is particularly suitable for children.

Questions 15-20

Choose NO MORE THAN TWO WORDS AND/OR A NUMBER from the text for each answer.
Write your answers in boxes on your answer sheet.

15 Which employees may choose not to work regular hours?

16 How much time off each year is an employee able to take to look after a relative?

17 What kind of leave involves a choice between two alternative periods of time?

18 How long must employees have worked without a break before being entitled to additional holidays?

19 What does the Financial Advice Program advise staff about?

20 What kind of professional people can employees see if they want to talk about their job in private?

Questions 21-27

Complete the sentences below
Choose NO MORE THAN TWO WORDS from the text for each answer.
Write your answers in boxes on your answer sheet.

You and your employer will need to sign a 21 before training starts.
Employers may have different minimum requirements regarding applicants’ 22 and experience.
Each industry has its own standardised 23 of training.
You may be given credit for work experience or if you have done relevant 24
You will be considered as a member of the 25 during the apprenticeship.
While at work, apprentices are supervised by what are known as 26
Employers are consulted when deciding the 27 and schedule for lessons.

Questions 28-34

The text on pages has seven sections, A-G.

Choose the correct heading for each section from the list of headings below.

Write the correct number i-x, in boxes on your answer sheet.

List of Headings
1. Why the ferry crossing has always been difficult
2. Building the bridge
3. An advantage of the design for the bridge
4. The growing popularity of the bridge
5. Opposition to building a bridge
6. Beneﬁts and disadvantages the Humber has brought
7. Proposed alternatives to ferry services
8. How the bridge has contributed to the region’s growth
9. Rising demand for river transport

28 Section A

29 Section B

30 Section C

31 Section D

32 Section E

33 Section F

34 Section G

Questions 35-40

Complete the summary below
Choose ONE WORD ONLY from the text for each answer.
Write your answers in boxes on your answer sheet.

Crossing the Humber

The ﬁrst ferry across the Humber started operating in 1315, and by 1800, this service had been 35 with other forms of transport. The mid-19th century saw greater 36 in the provision of services. in 1968, an attempt to establish a service across the river using 37 failed.

The Humber Bridge is a suspension bridge because the channel that ships travel along moves, and 38 supporting a bridge would obstruct it. A bridge rather than a 39 was chosen on the grounds of cost. This was also one reason why 40 was used for the towers.